Can we run BMC Helix Digital Workplace and BMC Service Request Management simultaneously? All of our users need access to the same base service request definitions, but I want one group of users to use BMC Service Request Management while the other group to use BMC Helix Digital Workplace. Can this setup work?
Yes, this setup can work. One set of users can use BMC Helix Digital Workplace, and another set can use BMC Service Request Management, which consists of a service catalog to publish services, a workflow engine to process requests, and a self-service portal to request services. You can configure BMC Helix Digital Workplace to use the same service request definitions.However, we recommend that all customers useBMC Helix Digital Workplace Catalogto develop and maintain their catalog.
