Now that the process has been defined with the required input variables, we can proceed to complete the questionnaire using the process input variables. The questions will be laid out as follows:
Process Question | Display Questions | Additional information |
Software Name | Please choose a software you would like to install | There are three selections here for the possible software that can be installed using this service. The third selection is "Other Software". |
Software Name | Which software would you like to install? | This is a conditional question that gets asked if the Software selected is "Other Software". |
Requester CI Name | Please select the computer you want the software to be installed on | This question displays a list of Computer System CIs, from the Remedy IT Service Management (ITSM) AST:AssetPeope form, that are "Used by" the requester. Note: that this data is required for the service to work from the chatbot. If this data is not available, the Chatbot UI will give an error when it gets to this question. |
Justification | Why do you need the software? | |
Priority | When do you need the software to be installed? | There are four possible answers here: |
The questions will look as follows within the Catalog:
Note: For more information about the Question parameters please review them by using your Catalog instance where this service has been imported as we have not documented every aspect of the questionnaire here.
Next, we will be creating a list of the different ways that we expect users to ask for this service from the chatbot. This list, referred to as Request Variations in the wizard equates to different utterances that will be created for this service in IBM Watson as values for a given intent. (Note that each service creates a single corresponding intent in IBM Watson Assistant).
